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FAQs

Here is a list of Frequently Asked Questions concerning dining on campus. If you don't find the answer to your question feel free to contact us. Visit our Dining Office, call us, email, or post a question on Instagram. We will do our best to get back to you as soon as possible. 

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Meal Plans

What Meal Plans do you offer?

We offer a variety of meal plans to meet your on campus dining needs. Check out our Meal Plan page for a full list of offerings.


What type of Meal Plan is recommended?

We have a variety of meal plans to meet your needs! Depending on your class year, where you live, and how much you are on campus, our recommendations may vary. Be sure to use our filter and sort functions to help choose your plan. If you still need help choosing a plan, give us a call at or email us.

How can I purchase a Meal Plan or add Dining Dollars?

Live ON Campus? Students who live on campus MUST purchase Meal Plans through housing. Students who do not meet the eligibility requirements listed below will automatically be signed up for the All-Access meal plan 4 through housing.

Live ON Campus with a FULL kitchen? 
If you live on campus and are not required to purchase a Meal Plan, i.e. in a room with a FULL kitchen and would like to purchase a Meal Plan or add Dining Dollars, visit the Housing Office in Clark Hall. 

Live OFF Campus or a faculty/Staff Member? Purchase meal plans and Dining Dollars online or visit Dining Services in the University Center.

Want your Meal Plan or Dining Dollar purchase charged to your Pacific Account?
Visit the Business Office in Marsh Hall. Online purchases are not charged to your account unless you visit the Business office.

NOTE: If this is your first time purchasing a Meal Plan online OR you've NEVER had a Meal Plan before, please visit Dining Services in the University Center room 106 to be added to our meal plan database or your online meal plan purchase will not be complete.

Are Meal Plans required?

All students residing in the residence halls participate in one of the Meal Plans unless they choose not to have one because they meet Pacific University Housing eligibility requirements and or exemption requirements.  

Pacific University requires that all students residing in a traditional residence hall or in an apartment style unit WITHOUT a full kitchen, participate in meal plan 1, 2, 3 or 4. These students will automatically be signed up for the All-Access Meal Plan 4.

What are Dining Dollars and Declining Balance (DB)?

Declining Balance (DB) come with Meal Plan purchases and expire at the end of Spring Semester. Dining Dollars are separate from Meal Plans and do not expire. Both are accepted as payment at all Dining Locations. They are loaded right on your Boxer ID card, so there is no need to carry around cash or another card! There is no minimum balance, over draft fees, or hassles! Just like a debit card the purchase amount is subtracted from the balance in your account. Check your account balance anytime by asking a cashier or linking your Boxer card to your online account.


All DB rolls over from Fall to Spring and expires at the end of Spring Semester with the exception of a one time $100 DB carryover from Spring Semester to Fall Semester. Any Dining Dollars purchased through the year will roll over from year to year provided you are still a student at Pacific University.

How do I get Dining Dollars?

Live ON Campus? Students who live on campus MUST purchase Dining Dollars through housing with a $50.00 minimum add on.

Live OFF Campus or a faculty/Staff Member? Purchase Meal Plans and Dining Dollars online or visit Dining Services in the University Center.
    • Want your Dining Dollar purchase charged to your Pacific Account? Visit the Business Office in Marsh Hall. Online purchases are not charged to your account unless you visit the Business office.
NOTE: If this is your first time purchasing a Meal Plan online OR you've NEVER had a Meal Plan before, please visit Dining Services in the University Center room 106 to be added to our meal plan database or your online meal plan purchase will not be complete.



Where can I use my Declining Balance(DB) and Dining Dollars?

Dining Dollars and DB can be used at any Pacific University Dining location, including:

  • P.O.D. Market in the University Center(UC)
  • Starbucks cafe in the UC
  • The Grove dining room in the UC
  • P.O.D. Market on the Hillsboro Health Professions Campus 
  • Pizza Schmizza - on campus delivery only 
  • Concessions at sporting events 
  • Host a party with Pacific University Catering services!

I'm broke! Can I withdraw money from my Dining Dollar or DB account?


Dining Dollars and DB cannot be withdrawn. Meal Plans including DB and Dining Dollars can only be used Dining locations at Pacific University. This helps ensure that funds budgeted by parents and students for food remain available for that purpose throughout the semester.

What if I want to change my Meal Plan?

If you would like to change meal plans, you may do so the first two weeks of Fall and Spring Semester.

Live ON Campus? This is done by filling out a Meal Plan Change Form through the Housing Office located in Clark Hall.
Live OFF Campus? Visit the Business Office in Marsh Hall.

How do I get into The Grove once I have purchased my Meal Plan?

Within 24 hours, your Student ID card will be activated with your meal plan. Present your card to the cashier in the dining hall, and you are all set!

NOTE: If this is your first time purchasing a meal plan online OR you've NEVER had a meal plan before, PLEASE VISIT DINING SERVICES in the University Center room 106 to be added to our meal plan database or your online meal plan purchase will not be complete.

Can I carry meals over to the next semester?

No, all meals expire at the end of the semester.

Can I treat a friend to a meal?

To keep discounts as high as possible, meals are reserved for the meal plan holder only. However, you can always treat a friend using Dining Dollars or guest passes if you're Meal Plan has them.

Recharge your Balance

You can reload your Dining Dollars at any time! Declining Balance will reload with the purchase of a new Meal Plan. Dining Dollars and Declining Balance work in the same way, so if you find yourself low on DB, purchase Dining Dollars to reload your available balance. 


Live ON Campus? Students who live on campus MUST purchase Dining Dollars through housing with a $50.00 minimum add on.

Live OFF Campus or a faculty/Staff Member? Purchase Meal Plans and Dining Dollars online or visit Dining Services in the University Center.
Want your Dining Dollar purchase charged to your Pacific Account? Visit the Business Office in Marsh Hall. Online purchases are not charged to your account unless you visit the Business office. 

Check your balance by linking your Boxer card online or by having one of our cashiers check your balance.



Where is the Dining Services Office Located?

We’re located in the basement of the University Center in room 105 & 106.

Account

Where can I find more info on nutrition?

For more on Nutritional Information and Healthy for Life initiatives, visit our Eat Well section.

Why do I have to create an account in order to check out?

For you, and us, to be able to best track orders, and to be able to contact you in case of a question regarding your order we ask that you create a CampusDish account.

How do I create an account?

Click the "Login" button, and then on the login page click the "create a new account" link.

How do I find more about Nutritional Information?

Use our Comparison Box and Nutritional Calculator to get the most out of your eating decisions. Select products from the Menu section and use one of the options below to get accurate comparisons and information about your choices. 

For more on Nutritional Information and Healthy for Life initiatives, visit our Eat Well section.

Commerce

Select your Fulfillment Method

Please review your order method and the location you would like the product shipped to. 

How do I get a Promotional Code?

Unfortunately, we are not currently offering Promotional Codes. We may offer Promotional Codes in the future, so please check back periodically.

Where can I find more info on nutrition?

For more on Nutritional Information and Healthy for Life initiatives, visit our Eat Well section.

How do I use the Menu?

We have utilities designed to help your health. Use the Meal Calculator Box to quickly relate the nutritional information of two or more items. The Meal Calculator can populate the nutritional value of your meal. Use our quick nutritional icons to identify food with special preparation or contents at a glance.

What are AFO/FPO/DPO addresses?

APO and FPO addresses allow the postal service to efficiently deliver mail to active duty military members serving overseas. When the mail arrives at the APO or FPO, the staff will send the mail onto the proper division of the military to which the addressee belongs. The division then delivers the mail to the individual. 

How do I increase password security?

Your password should be at least 8 characters that include upper and lower case characters, numbers, and symbols. You should always use a unique password for each website you use; that way, if one account gets compromised, the rest are safe. Other ways to ensure the security of your password include:

    • If passwords must be written down on a piece of paper, store the paper in  a secure place and destroy it when it is no longer needed.

    • Never share passwords with anyone.

    • Change passwords immediately if they may have been compromised.

    • Be careful about where passwords are saved on computers. Some dialog boxes present an option to save or remember a password. Selecting this option poses a potential security threat.

How do I use variants?

Have your food your way! Choose from our variant options to customize your meal exactly how you want it. Please note any charges that might be associated with adding additional variants to your meal.

What is a CVV?

The Card Validation Code is a 3 digit number set that uniquely identifies your credit card.


Visa/Mastercard and Discover Users

Flip your card over and look at the signature box. You should see either the entire 16-digit credit card number or just the last four digits followed by a special 3-digit code. This 3-digit code is your Card Security Code.

American Express Credit Card Users
Look for the 4-digit code printed on the front of your card just above and to the right of your main credit card number. This 4-digit code is your Card Identification Number (CID). The CID is the four-digit code printed just above the Account Number.

Why should I select favorite locations?

Selecting a location will help us customize your experience on the CampusDish site.

Why am I required to select a role when creating my account?

A role will help us customize your experience on the CampusDish site.

Why are my products split into separate orders and why does this happen?

Two or more of the items in your cart are restricted by product type or payment method. In order to process the transaction, the items in your cart must be processed separately.