Thank you for considering Grove Catering for your upcoming event. We are a full-service catering company, and we are dedicated to meeting the varied needs of our customers by creating memorable, signature events. Whether it’s a meeting break, tailgate party or evening reception, Grove Catering caters to you!
Our services include: Pick-up, delivery on-campus, delivery off-campus, staffed events on-campus and/or staffed events off-campus.
The following will help you to familiarize yourself with the catering ordering process and polices of Grove Catering. We look forward to delivering you an experience that will enrich and nourish your life/event.
Planning Your Event & Menu
We offer Our Grove catering menu, Holiday menu, Student menus as well as custom Menus to serve your various event needs. Our menus can be viewed at www.pacificudining.com or you can request copies to be sent via email.
Please consider the following when planning your event and placing your order:
- Theme or purpose for event
- Special layout needs (reserved seating, head tables, linen needs, etc.)
- China or disposable table service
- Special diet considerations
- Seasonal food availability
- Program details, awards ceremonies, speakers, etc.
- Floral, centerpiece and bar service needs
- Weather (Is an alternative rain site required?)
- VIP guests
If there is something special for which you are looking and you can’t seem to find it on our menus, please give us a call. We’d love to help you create a custom menu featuring exactly what you want for your event. We have experts on hand to help create the perfect cuisine just for you.
To better serve all of our customers and operate in an efficient manner, we have found set order minimums on all of our catering packages. The majority of the items found on the Grove dining menu have quantity minimums listed after each package option. In the event that the menu for your event should fall below our stated order minimums, we will be glad to provide you with a quote to fit your special needs. Orders that come in below the minimum order requirements may incur an additional fee.
Please let us know as early as possible if any of your guests have dietary restrictions. Popular specialty diet items include vegetarian, vegan, dairy-free, Kosher, low-carb, low sodium, low-fat or nut-free meals or alternate meals due to food allergies or dietary restrictions. Our talented culinary team will be more than happy to prepare items suitable for any situation.
Note: For severe allergies with potentially anaphylactic reactions, we cannot guarantee full omission of the offending ingredient. This is due to the physical constraints of our own kitchen and that of our specialist suppliers where the ingredients may be present within the production environment.
How to Place an Event Order
Once you are ready to place an order, contact one of our event professionals at 503-352-2241 or via email at firstname.lastname@example.org. In general, we ask that you provide us with at least 5 days of advanced notice before your drop-off event and 5 days of advanced notice before your staffed event. This allows us to secure everything needed to produce your event and menu. For all events, please let us know your intent to utilize any of our services as soon as possible so that we can add them to our calendars and assist with the overall event planning. We know that our customers sometimes don’t find out about an event until the last minute. We will do our best to accommodate all requests, though please note that we might need to make some substitutions or changes if certain items are not immediately available.
Our offices are open Monday through Friday from 8am to 4pm. We are also available to meet with you at your event location, in your office or wherever you find most convenient.
If you feel comfortable placing your own order online, please feel free to do so by visiting http://schedule.pacificu.edu/virtualems/ and using our online system. This option is especially useful for placing orders after hours or when your event may not require customization.
Venues and event spaces on campus are booked through the scheduling Office. They may be reached by calling 503-352-2283 or via email at email@example.com Our offices communicate regularly to ensure successful event experiences.
When to Place Orders & Sign Confirmations
In order to provide the highest quality of service, we kindly request that orders be placed with 5 days of notice before your drop-off event and 5 days of notice before your staffed event. After we have finalized all of the details for your event, this confirmation will include the exact times, location, estimated attendance and menu choices for your event. If an order is placed less than 5 days of notice before your drop-off event and 5 days of notice before your staffed event, we will try our best to accommodate your needs but please note that we cannot guarantee menu selection or any special requests. Charges for late orders may also apply.
Changes to your Event Order
All final changes must be approved by our office at least 5 days of notice before your drop-off event and 5 days of notice before your staffed event. If you do not contact us with a final guest count within the 3 days of notice before your drop-off event and 3 days of notice before your staffed event, we will prepare for the estimated attendance originally and charge accordingly. If you change an event after this deadline, some of the expenses already incurred cannot be absorbed and will have to be billed.
All cancellations must take place at least 3 business day(s) before your function. If you cancel an event after this deadline, some of the expenses already incurred cannot be absorbed and will have to be billed. We will notify you of these charges prior to billing.
Delivery & Pick-Up Policies
On-campus deliveries are free and deliveries to off-campus locations start at $30.00 Deliveries beyond these parameters, made on weekends or after hours, that require the catering team to set up additional equipment or that require clean up after your event may be subject to additional fees. Orders may be picked up at the Grove Kitchen located in the UC.
For all delivery locations, we will need to know:
- Contact name & phone number
- Event start and end time
- Where to enter the building, i.e. through the front door, loading dock, etc.
- Is a keycard or additional security clearance needed?
We will provide the appropriate amount of uniformed bartenders, chefs and/or service attendants for you based on the style, service level, location and timing of your event. If you would like additional bartenders, chefs and/or service attendants to serve at your event (i.e. butlering hors d’oeuvres, carving food items, passing drinks, etc.), we are more than happy to provide them at appropriate additional fees.
Staffing rates are as follows:
- $25.00 per hour
- 1 hour minimum
- $30.00 per hour
- 1-hour minimum
- $20.00 per hour
- 1-hour minimum
Our Service Levels
Events come in all shapes and sizes, each with different goals and purposes. In order to provide the most appropriate services for your event, we offer a range of service levels, styles and options. The prices shown in our menus include (linen, disposable service, delivery on campus, set up labor, etc.). If you would prefer (sustainable service items, china, linen, disposable service), we are happy to provide those at an additional fee.
Paying for Your Event
When placing your order, please supply us with the appropriate university account code, as well as any required authorizations, to use for billing. Payment may also be made via credit card (Visa or Mastercard), check and cash. If payment is not being made through a university account, we require a deposit of 10% when you confirm your event, with any remaining amount due on the day of your event. If your group is not affiliated with the university a 50% deposit is required when guaranteeing your event with the remaining balance due the day of the event.
Food Removal Policy
Due to health regulations, it is the policy of Grove Catering that unused food portions from your event cannot be removed from the event site. Items purchased for pick up should be properly stored prior to the event and removed and disposed of by the host of the event.
How Else May We Assist You?
While we have included a lot of information about our business practices above, there are several other enhancements available to personalize your event. Please do not hesitate to ask us about other linens, florals, décor, equipment or services that might be of interest to you and your guests!